Regional Cargo Operations Leader, Americas

Qatar Airways; Miami (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

Qatar Airways is seeking a Regional Manager Cargo Operations based in Miami to lead cargo operations across the Americas, ensuring safety, compliance, and efficiency with world-class service.

You will drive performance against SLAs, manage Ground Handling Agents and suppliers, coach teams, and implement the Global Cargo Operations strategy. A Bachelor's degree or equivalent with 8+ years of relevant experience and strong English are required, along with the right to work in the United States.

Qualifications

• Bachelor's degree or equivalent with a minimum of 8 years of job-related experience.
• Alternatively, High School Qualification, Vocational Qualification, or Diploma with a minimum of 9 years of job-related experience.
• Strong command of the English language, both written and spoken.
• Demonstrated experience managing Ground Handling Agents (GHA) and Service Level Agreements (SLA).
• Strong leadership, stakeholder management, coaching, and people development capabilities.
• Experience in freight handling operations is preferred.
• Strong analytical, operational, and problem-solving skills.
• Ability to manage multiple stakeholders across a geographically dispersed network.
• Current right to live and work in the United States at the time of application.

Responsibilities

• Lead and manage cargo operational performance across assigned stations and outstations within the region.
• Ensure compliance with all company policies, regulatory requirements, safety standards, and cargo security procedures.
• Drive operational excellence through effective implementation and monitoring of Service Level Agreements (SLAs) and standard operating procedures.
• Develop strong partnerships with ground handling agents, suppliers, airport authorities, and regulatory bodies.
• Monitor operational performance metrics and implement corrective actions to address service gaps and improve efficiency.
• Lead incident response activities and support business continuity and emergency response requirements when required.
• Identify operational risks and implement mitigation strategies to maintain a safe and secure operating environment.
• Manage supplier performance, service delivery standards, and operational costs to achieve regional objectives.
• Coach, develop, and support operational teams while fostering a high-performance culture and succession planning initiatives.
• Provide regular operational reporting, trend analysis, and recommendations to support strategic decision-making.
• Drive the implementation of Global Cargo Operations strategy.
• Lead organizational change initiatives.

Skills

Leadership

Stakeholder mgmt

Coaching

People development

Analytical

Problem solving

English language

GHA & SLA experience

Education

Bachelor's degree or equivalent with 8+ years

High School Qualification / Diploma with 9+ years

Job description

Qatar Airways is seeking a Regional Manager Cargo Operations based in Miami to lead cargo operations across the Americas, ensuring safety, compliance, and efficiency with world-class service.

You will drive performance against SLAs, manage Ground Handling Agents and suppliers, coach teams, and implement the Global Cargo Operations strategy. A Bachelor's degree or equivalent with 8+ years of relevant experience and strong English are required, along with the right to work in the United States.