Aviation Cargo Ops Lead — Compliance & On-Time Delivery

Qatar Airways Group; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Qatar Airways Group in Houston, TX is seeking a Cargo Operations Supervisor to oversee cargo operations, coordinate with Ground Handling Agents and staff at stations, and ensure compliant, cost effective movement of inbound and outbound cargo.

The role requires hands-on people management, ramp handling and load control of aircraft, and strong English (German language knowledge is a plus). You will roster staff, support sales with operational data, and produce cargo reports for management.

Qualifications

• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Knowledge of both verbal and written German and English
• Loading of cargo freighters

Responsibilities

• Ensure safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

Skills

Cargo procedures

Decision-making

Ramp handling

Load control

German language

English language

Job description

Qatar Airways Group in Houston, TX is seeking a Cargo Operations Supervisor to oversee cargo operations, coordinate with Ground Handling Agents and staff at stations, and ensure compliant, cost effective movement of inbound and outbound cargo.

The role requires hands-on people management, ramp handling and load control of aircraft, and strong English (German language knowledge is a plus). You will roster staff, support sales with operational data, and produce cargo reports for management.