Americas Regional Cargo Operations Manager

Socket.dev; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Qatar Airways Group in Miami seeks a Regional Manager Cargo Operations to lead cargo ops across the Americas, ensuring safety, compliance and service excellence.

You will drive SLA adherence, performance metrics, supplier management, and continuous improvement, while developing teams and coordinating with ground handlers and authorities. Strong leadership and English skills are essential, with US work rights.

Qualifications

• Bachelor's degree or equivalent; 8+ years in related roles.
• Strong command of English, both written and spoken.
• Experience managing Ground Handling Agents (GHA) and Service Level Agreements (SLA).
• Proven leadership, stakeholder management, and people development capabilities.
• Experience in freight handling operations preferred.
• Strong analytical, operational and problem-solving skills.

Responsibilities

• Lead cargo operational performance across stations and outstations in the Americas region.
• Ensure compliance with company policies, regulatory requirements, safety standards, and cargo security procedures.
• Drive operational excellence through SLAs and SOPs implementation and monitoring.
• Develop partnerships with ground handling agents, suppliers, authorities, and regulators.
• Monitor performance metrics and implement corrective actions to improve efficiency.
• Lead incident response and support business continuity requirements.
• Identify operational risks and mitigate to maintain safe operations.
• Manage supplier performance and cost to meet regional objectives.
• Coach and develop operational teams and foster high-performance culture.
• Provide regular reporting, trend analysis, and strategic recommendations.

Skills

Leadership

Stakeholder mgmt

People development

English proficiency

GHA & SLA experience

Freight handling

Analytical skills

Cross-stakeholder coordination

Education

Bachelor's Degree or equivalent

High School Qualification / Diploma

Job description

Qatar Airways Group in Miami seeks a Regional Manager Cargo Operations to lead cargo ops across the Americas, ensuring safety, compliance and service excellence.

You will drive SLA adherence, performance metrics, supplier management, and continuous improvement, while developing teams and coordinating with ground handlers and authorities. Strong leadership and English skills are essential, with US work rights.