Regional Manager Cargo Operations

Qatar Airways Group; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Qatar Airways Group is seeking a Regional Manager Cargo Operations to oversee safe, compliant, and efficient cargo activities across the Americas. Based in Miami, you will guide operational performance, service quality, and supplier management while driving continuous improvement initiatives.

You will lead cross-functional teams, manage SLAs with ground handlers, and ensure regulatory compliance. This role demands strong leadership, English proficiency, and extensive freight operations

Qualifications

• Bachelor's degree or equivalent with 8+ years of related experience.
• Strong command of English (written and spoken).
• Experience managing Ground Handling Agents (GHA) and SLAs.
• Proven leadership, stakeholder management and people development skills.

Responsibilities

• Lead cargo operation performance across stations and outstations in the Americas region.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Drive SLA compliance and SOP implementation to improve service levels and efficiency.
• Develop partnerships with ground handling agents, suppliers, and regulatory bodies.
• Provide regular performance reporting and trend analysis to support decisions.

Skills

English proficiency

Stakeholder management

Leadership

Problem solving

Freight operations knowledge

Analytical skills

GHA & SLA management

multicontainer coordination

Education

Bachelor's degree or equivalent

High School / Diploma + 9 years experience

Job description

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown rapidly, broken records, and set trends that others follow. We do not slow down by fear of failure. Instead, we dare to achieve what has never been done before.

So whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story of growth and determination.

Now is the time to bring your passion and ambition to a place where your skills can make a real impact and where your potential has no boundaries.

About the Role:

Based in Miami, Florida, the Regional Manager Cargo Operations will be responsible for ensuring safe, secure, compliant, and efficient cargo operations across the America’s region. The role will lead operational performance, service quality, regulatory compliance, supplier performance management, and continuous improvement initiatives while supporting the delivery of world-class cargo services.

Key Responsibilities

• Lead and manage cargo operational performance across assigned stations and outstations within the region.
• Ensure compliance with all company policies, regulatory requirements, safety standards, and cargo security procedures.
• Drive operational excellence through effective implementation and monitoring of Service Level Agreements (SLAs) and standard operating procedures.
• Develop strong partnerships with ground handling agents, suppliers, airport authorities, and regulatory bodies.
• Monitor operational performance metrics and implement corrective actions to address service gaps and improve efficiency.
• Lead incident response activities and support business continuity and emergency response requirements when required.
• Identify operational risks and implement mitigation strategies to maintain a safe and secure operating environment.
• Manage supplier performance, service delivery standards, and operational costs to achieve regional objectives.
• Coach, develop, and support operational teams while fostering a high-performance culture and succession planning initiatives.
• Provide regular operational reporting, trend analysis, and recommendations to support strategic decision-making.
• Drive the implementation of Global Cargo Operations strategy.
• Lead organizational change initiatives.

Why Join Us

At Qatar Airways, you will have the opportunity to be part of a truly global business and work alongside talented professionals committed to operational excellence. We are continually looking for people with determination, creativity, and ambition to help us shape the future of aviation and cargo operations.

Qualification

About You

To be successful in this role, you should possess the following:

• Bachelor's Degree or equivalent with a minimum of 8 years of job-related experience.
• Alternatively, High School Qualification, Vocational Qualification, or Diploma with a minimum of 9 years of job-related experience.
• Strong command of the English language, both written and spoken.
• Demonstrated experience managing Ground Handling Agents (GHA) and Service Level Agreements (SLA).
• Strong leadership, stakeholder management, coaching, and people development capabilities.
• Experience in freight handling operations is preferred.
• Strong analytical, operational, and problem-solving skills.
• Ability to manage multiple stakeholders across a geographically dispersed network.
• Current right to live and work in the United States at the time of application.

External Candidates

• Ensure your application is complete and accurately reflects your qualifications and experience.
• Only shortlisted candidates will be contacted for the next stage of the selection process.
• Candidates must have the current right to live and work in the United States.