Regional Branch Leader — Growth & Customer Experience

vnbcareers; Ridgefield (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

vnbcareers is seeking a Regional Branch Manager to oversee 15-17 retail branch locations in New Jersey. You will coach and develop Branch Managers to drive performance and operational excellence across all branches.

The role emphasizes customer engagement, accountability, and a focus on Small Business and consumer deposit growth. You will monitor key sales metrics and lead recruitment and development of branch teams to maximize market opportunities.

Qualifications

• Requires a High School Diploma or GED and 7+ years in Branch Management or related managerial experience with a focus on business clientele.
• Demonstrated experience in business-to-business sales and sales management.

Responsibilities

• Oversee the performance, growth and sales efforts of 15-17 retail branch locations within an assigned region.
• Coach and develop a team of Branch Managers to drive consistent performance and operational excellence across all branches.
• Build and maintain a high-performing culture focused on accountability, associate engagement, recognition and continuous improvement.
• Ensure branch associates are actively engaged in Small Business and Consumer deposit growth activities, including lead execution, proactive outreach, and community engagement.
• Closely monitor sales metrics (productivity, deposit growth, client acquisition, cross sell performance, and revenue growth) and take action to sustain or improve results.
• Conduct regular branch visits to observe behaviors, coach leaders, and support development of branch associates to enhance customer engagement, satisfaction, retention, and wallet share growth.
• Support swift remediation of customer concerns, ensuring issues are resolved effectively and professionally.
• Assist Branch Manager in developing and maintaining centers of influence to increase quality referrals and build robust consumer, mortgage, and SMB loan and deposit pipelines.
• Establish and manage branch to branch objectives, goals, and detailed sales/service action plans necessary for achieving regional performance targets
• Provide leadership, training, coaching, direction, and succession planning for all associates within the region.
• Promote a customer centric culture across all branches, ensuring exceptional experiences that exceed client expectations.
• Control expenses and attrition while maximizing revenue opportunities throughout the region.
• Prepare and conduct performance evaluations for Branch Managers and review evaluations for branch associates, including salary recommendations.
• Lead the recruiting and hiring of branch associates; identify and develop high potential talent.
• Ensure the region meets all Community Reinvestment Act (CRA) service obligations.
• Strengthen collaboration and alignment across business lines to support holistic client financial needs and maximize market opportunity.

Skills

Prioritization

Communication

Staff leadership

Presentation

Problem solving

Team coaching

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

vnbcareers is seeking a Regional Branch Manager to oversee 15-17 retail branch locations in New Jersey. You will coach and develop Branch Managers to drive performance and operational excellence across all branches.

The role emphasizes customer engagement, accountability, and a focus on Small Business and consumer deposit growth. You will monitor key sales metrics and lead recruitment and development of branch teams to maximize market opportunities.