Branch Growth & Customer Experience Leader

vnbcareers; Jefferson Township (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

vnbcareers in New Jersey seeks an experienced Branch Manager to lead all aspects of branch performance, from sales growth and profitability to customer experience and operational integrity. You will coach and develop a team, ensure exceptional service, and drive strong results in a consumer-focused environment.

Responsibilities include managing staffing, using Salesforce for lead management, and developing market-driven sales strategies while maintaining risk controls.

Qualifications

• Requires a High School diploma or GED and at least 3 years of related managerial experience.
• Experience with branch operations and sales-customer service skills.
• Ability to recruit, coach, and manage performance per policy.

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience, and operations.
• Ensure exceptional service delivery to all clients.
• Coach and develop staff to meet sales targets and service goals.
• Oversee lead management and Salesforce usage.
• Handle staffing functions including recruitment, onboarding, and evaluations.
• Identify and escalate potential risks while promoting a positive branch culture.
• Develop market-focused strategies to grow market share and deepen customer relationships.

Skills

Prioritization and delegation

Strong communication

Professional demeanor

Customer-focused problem solving

Proficient computer skills

Self-driven and diplomatic

Education

High School diploma or GED

Job description

vnbcareers in New Jersey seeks an experienced Branch Manager to lead all aspects of branch performance, from sales growth and profitability to customer experience and operational integrity. You will coach and develop a team, ensure exceptional service, and drive strong results in a consumer-focused environment.

Responsibilities include managing staffing, using Salesforce for lead management, and developing market-driven sales strategies while maintaining risk controls.