Branch Growth & Service Leader

vnbcareers; Hasbrouck Heights (NJ); On-site; USD 95,000 - 125,000; Full time

Job summary

Valley National Bank is seeking an experienced Branch Manager in New Jersey to lead a busy retail branch. You will drive sales growth, ensure strong customer service, and oversee daily branch operations, while guiding a team to achieve targets and uphold policy adherence.

Ideal candidates bring 3+ years of managerial experience, a high school diploma or GED, and proficiency with Salesforce. Join a customer-focused environment that values initiative, collaboration, and risk-aware decision making.

Qualifications

• Leadership and people-management capability is essential.
• Strong sales and customer-service skills are required.
• Experience overseeing branch operations and adherence to policy is expected.

Responsibilities

• Lead and manage branch performance including sales growth, profitability, customer experience, and operations.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to hit sales targets and service goals.
• Monitor sales engagements to ensure quality consultations and effective lead management through Salesforce.
• Oversee staffing functions: recruiting, onboarding, performance reviews, coaching, and policy adherence.
• Identify and escalate potential risks and address them proactively.
• Foster a positive, high-performing environment aligned with company culture and engagement.
• Develop market-focused sales strategies to grow market share and deepen customer relationships.

Skills

Leadership

Sales & service

Branch operations

Staff coaching

Communication

Problem solving

Computer skills

Education

High School diploma or GED

Tools

Salesforce

Job description

Valley National Bank is seeking an experienced Branch Manager in New Jersey to lead a busy retail branch. You will drive sales growth, ensure strong customer service, and oversee daily branch operations, while guiding a team to achieve targets and uphold policy adherence.

Ideal candidates bring 3+ years of managerial experience, a high school diploma or GED, and proficiency with Salesforce. Join a customer-focused environment that values initiative, collaboration, and risk-aware decision making.