Branch Growth Leader

vnbcareers; Waldwick (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

vnbcareers in Waldwick, NJ is seeking a Branch Manager to lead all aspects of branch performance, including sales growth, profitability, and outstanding customer experience.

You will coach and develop the branch team, manage staffing, and ensure high-quality consultations and risk controls, while aligning with company policy and culture. This role requires strong communication, decision-making, and the ability to drive market share through tailored sales strategies.

Qualifications

• High School diploma or GED and at least 3 years of related managerial experience.
• Experience with branch operations and sales/customer service skills.
• Ability to lead and coach a team to meet targets and maintain service goals.

Responsibilities

• Lead and manage branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Coach and develop branch staff to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Observe engagements to ensure high-quality customer consultations and lead management through Salesforce.
• Oversee staffing functions, including recruiting, interviewing, onboarding, performance evaluations, coaching, and addressing issues per policy.
• Identify, escalate, and resolve potential risks to branch operations and compliance.
• Foster a positive, high-performing branch environment aligned with Valley's culture and engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building tailored sales strategies to increase market share.

Skills

Prioritization

Communication skills

Professional demeanor

Customer issue resolution

Computer proficiency

Self-driven

Education

High School diploma or GED

Tools

Salesforce

Job description

vnbcareers in Waldwick, NJ is seeking a Branch Manager to lead all aspects of branch performance, including sales growth, profitability, and outstanding customer experience.

You will coach and develop the branch team, manage staffing, and ensure high-quality consultations and risk controls, while aligning with company policy and culture. This role requires strong communication, decision-making, and the ability to drive market share through tailored sales strategies.