Regional Branch Leader — Growth, Coaching & Customer Experience

Valley National Bank; Passaic (NJ); On-site; USD 90,000 - 150,000; Full time

Job summary

Valley National Bank seeks a Regional Banking Leader to oversee 15-17 retail branches in the New Jersey region. You will drive performance, coach Branch Managers and cultivate a customer-centric culture to grow deposits and loan activity.

You will monitor sales metrics, support community engagement, and lead talent development while ensuring compliance, risk controls and CRA obligations across the region.

Responsibilities

• Oversee the performance, growth and sales efforts of 15-17 retail branch locations within an assigned region.
• Coach and develop a team of Branch Managers to drive consistent performance and operational excellence.
• Build and maintain a high-performing culture focused on accountability, associate engagement, recognition and continuous improvement.
• Ensure branch associates are actively engaged in Small Business and Consumer deposit growth activities, including lead execution, proactive outreach, and community engagement.
• Closely monitor sales metrics and take action to sustain or improve results.
• Conduct regular branch visits to observe behaviors, coach leaders, and support development of branch associates.
• Support swift remediation of customer concerns, ensuring issues are resolved effectively and professionally.
• Assist Branch Manager in developing and maintaining centers of influence to increase referrals and build robust consumer, mortgage, and SMB loan and deposit pipelines.
• Establish and manage branch-to-branch objectives, goals, and detailed sales/service action plans necessary for achieving regional performance targets
• Provide leadership, training, coaching, direction, and succession planning for all associates within the region.
• Promote a customer-centric culture across all branches and ensure exceptional experiences.
• Control expenses and attrition while maximizing revenue opportunities.
• Prepare and conduct performance evaluations for Branch Managers and review evaluations for branch associates, including salary recommendations.
• Lead the recruiting and hiring of branch associates; identify and develop high potential talent.
• Ensure the region meets all Community Reinvestment Act (CRA) service obligations.

Job description

Valley National Bank seeks a Regional Banking Leader to oversee 15-17 retail branches in the New Jersey region. You will drive performance, coach Branch Managers and cultivate a customer-centric culture to grow deposits and loan activity.

You will monitor sales metrics, support community engagement, and lead talent development while ensuring compliance, risk controls and CRA obligations across the region.