Branch Growth & Service Leader

Valley National Bank; Belleville (NJ); On-site; USD 85,000 - 115,000; Full time

Job summary

Valley National Bank in Belleville, NJ is seeking a Branch Manager to lead all aspects of branch performance and drive sales, service quality, and operational integrity. You will coach the team, manage staffing, and ensure excellent client experiences.

You will oversee lead management via Salesforce, identify risks, and promote Valley's culture while building market strategies to deepen customer relationships and grow market share.

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Job description

Valley National Bank in Belleville, NJ is seeking a Branch Manager to lead all aspects of branch performance and drive sales, service quality, and operational integrity. You will coach the team, manage staffing, and ensure excellent client experiences.

You will oversee lead management via Salesforce, identify risks, and promote Valley's culture while building market strategies to deepen customer relationships and grow market share.