Branch Growth & Customer Experience Leader

Valley National Bank; Ridgewood (NJ); On-site; USD 85,000 - 140,000; Full time

Job summary

Valley National Bank in Ridgewood, New Jersey, is seeking a Branch Manager to lead all facets of branch performance, including sales growth, profitability, customer experience, operations integrity, and team development.

You will coach branch staff, recruit and onboard, monitor performance, manage risk, and translate market intelligence into targeted sales strategies to deepen customer relationships while sustaining Valley's culture and employee engagement.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Job description

Valley National Bank in Ridgewood, New Jersey, is seeking a Branch Manager to lead all facets of branch performance, including sales growth, profitability, customer experience, operations integrity, and team development.

You will coach branch staff, recruit and onboard, monitor performance, manage risk, and translate market intelligence into targeted sales strategies to deepen customer relationships while sustaining Valley's culture and employee engagement.