Regional Banking Leader — Growth & Community Impact

Self-Help Services Corp; Jacksonville (FL); On-site; USD 88,000 - 123,000; Full time

Job summary

Self-Help is seeking a high-impact leader for Retail Operations in a multi-branch region across the United States. The role focuses on maintaining operational integrity, driving customer service excellence, and leading branch managers to achieve growth targets.

Responsibilities include strategic planning, staff development, and establishing partnerships with public, private, and nonprofit entities to advance mission impact.

Qualifications

• Bachelor’s degree or equivalent related experience.
• 10 years of banking experience including a minimum of 5 years in a management capacity.
• Strong leadership and problem-solving skills.
• Excellent people management and customer service skills.
• Knowledge of financial services policies and regulatory requirements.
• In-depth knowledge of banking products and services.
• Strong analytical and communication skills.
• Ability to travel frequently to branch locations.
• Willingness to work beyond normal hours.

Responsibilities

• Maintains operational integrity across branches in the region and leads branch managers and teams to service members and grow new business.
• Ensures adherence to policies, procedures and controls for safety and security of employees, members and assets.
• Develops action plans to improve policies and mitigate losses in operations.
• Promotes community impact and customer service excellence.
• Acts as liaison between Retail Management and branches within the region.
• Ensures compliance with Self-Help processes and regulatory requirements.
• Plans staffing, schedules, and manages overtime; conducts performance appraisals and development.
• Leads strategic planning for the region and sets production goals and budgets.
• Organizes external business development programs and identifies partnerships to expand relationships.
• Maintains security and internal controls; performs other duties as needed.

Skills

Leadership

Problem solving

People management

Customer service

Analytical skills

Communication skills

MS Office

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Self-Help is seeking a high-impact leader for Retail Operations in a multi-branch region across the United States. The role focuses on maintaining operational integrity, driving customer service excellence, and leading branch managers to achieve growth targets.

Responsibilities include strategic planning, staff development, and establishing partnerships with public, private, and nonprofit entities to advance mission impact.