Regional Retail Leader: Grow Sales & Customer Experience

Citizens; City of White Plains (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Citizens is seeking a Retail Regional Branch Manager in New York to lead a multi-branch team, drive sales and customer satisfaction, and ensure consistent implementation of brand standards. You will coach branch staff, translate regional priorities, and manage performance with an emphasis on leadership and community engagement.

The role requires strong collaboration with partners, P&L awareness, and flexibility to adapt remote management as the span grows.

Qualifications

• 5+ years of progressive retail banking leadership experience with multi-branch oversight.
• Proven success driving sales, revenue growth, and customer acquisition regionally.
• Ability to coach, develop, and lead high-performing teams and manage performance.

Responsibilities

• Build and develop a high performing team by coaching branch managers to be strong leaders delivering a branded customer experience.
• Grow the business, achieve scorecard metrics, and maintain operational integrity through routines.
• Translate regional priorities to branch activities and set clear expectations.
• Diagnose issues, create plans to drive results, and ensure follow-up on resolutions.
• Engage partners to ensure collaboration, growth, and customer satisfaction.

Skills

Retail banking leadership

Sales performance

Coaching & staff development

Regulatory compliance knowledge

Data-driven decision making

Stakeholder management

Education

Bachelor’s degree in Business/Finance or related field

Job description

Citizens is seeking a Retail Regional Branch Manager in New York to lead a multi-branch team, drive sales and customer satisfaction, and ensure consistent implementation of brand standards. You will coach branch staff, translate regional priorities, and manage performance with an emphasis on leadership and community engagement.

The role requires strong collaboration with partners, P&L awareness, and flexibility to adapt remote management as the span grows.