Regional Banking Growth & Customer Experience Lead

JPMorganChase; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Chase is seeking a Regional Support Lead in Consumer Bank to drive regional growth and enhance the customer experience. You will work with Market Directors and a proxy Regional Director to implement strategies and best practices across Consumer Banking and Wealth Management.

The role emphasizes onboarding, coaching bankers, performance reviews, and cross-functional collaboration to meet staffing and engagement goals while advancing customer solutions and education.

Qualifications

• 10+ years leading teams or projects in a client-focused environment.
• High school degree, GED, or foreign equivalent.
• Innovative thinker who can deepen customer engagement and experience.
• Ability to motivate, empower others and share ownership.
• Strong collaboration across Consumer Banking, Wealth Management & Business Banking.
• Follows FEDERAL DEPOSIT INSURANCE ACT requirements.

Responsibilities

• Leads and tracks regional focus on growth plans and best practices.
• Coordinates messaging of key business initiatives with partners.
• Leads identification and sharing of best practices to exceed customer expectations.
• Supports Banker performance through onboarding and field training.
• Coordinates with Finance and Business Analysis to meet staffing targets.
• Focuses on Employee Experience with Culture Council initiatives.

Skills

Leadership

Team coaching

Strategic thinking

Customer experience

Communication

Cross-functional collaboration

Data analysis

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Regional Support Lead in Consumer Bank to drive regional growth and enhance the customer experience. You will work with Market Directors and a proxy Regional Director to implement strategies and best practices across Consumer Banking and Wealth Management.

The role emphasizes onboarding, coaching bankers, performance reviews, and cross-functional collaboration to meet staffing and engagement goals while advancing customer solutions and education.