Market Banking Leader: Growth, Coaching & Customer Experience

JPMorgan Chase; Mobile (AL); On-site; USD 90,000 - 110,000; Full time

Job summary

Chase in Mobile, AL seeks a senior branch leader to coach managers, drive performance and deliver a safe banking experience while growing deposits and investments. You will recruit, develop talent, and align resources to meet sales goals with strong risk controls.

This role collaborates with Wealth Management, Business Banking and Home Lending to grow cross-sell opportunities and optimize customer experience across the market.

Qualifications

• 5+ years of branch management or other related leadership experience
• High school degree, GED, or foreign equivalent
• Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
• Ability to identify needs of market segment in order to tailor proactive customer education
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Branch management

Leadership

Coaching

Financial markets knowledge

Customer relationship building

Proactive problem solving

Risk and controls

Education

High school diploma or GED

College degree

Job description

Chase in Mobile, AL seeks a senior branch leader to coach managers, drive performance and deliver a safe banking experience while growing deposits and investments. You will recruit, develop talent, and align resources to meet sales goals with strong risk controls.

This role collaborates with Wealth Management, Business Banking and Home Lending to grow cross-sell opportunities and optimize customer experience across the market.