Regional Account Growth & Support Coordinator

Ritchie Bros.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off (PTO) 15 days

Job summary

Ritchie Bros. in Houston seeks a Regional Account Sales Coordinator to act as the main liaison between customers and our outside sales team across all selling platforms. You will drive business outcomes and ensure high customer satisfaction.

The role requires exceptional customer service, sales or customer support experience, and strong communication within a fast-paced environment. Occasional travel and onsite work at regional auction sites may be required.

Qualifications

• Experience in sales or customer support or inside sales.
• Excellent customer service skills.
• Understanding of industrial and construction industries and equipment is a plus.
• Strong oral and written communication skills.
• Strong interpersonal skills and the ability to build relationships at all levels.
• Strong customer management skills.
• Ability to work in a fast-paced environment.
• Excellent time management and organizational skills.
• Willing to learn and collaborate cross-functionally.

Responsibilities

• Provide exceptional customer service to external and internal customers.
• Build and maintain strong relationships with the sales team and customers and handle administrative tasks related to consignments.
• Assist customers and the sales team in resolving issues during the consignment-to-cash process.
• Create opportunities and contracts and manage assets in Salesforce.
• Collect contract information and manage documents.
• Review information in sales and online databases to ensure equipment listings are up to date.
• Coordinate internal resources to meet customer objectives and ensure service levels.
• Complete assigned responsibilities with discipline and adaptability to priorities and timelines.
• Collect contact information and manage inter-department collaborations to meet deadlines.
• Support RB Unreserved Commitment to Safety and follow safety protocols.
• Perform other duties as assigned.

Skills

Excellent customer service

Sales experience

Understanding of industrial & light/hi

Oral and written communication

Interpersonal relationships

Customer management

Time management & organization

Microsoft Office

Salesforce

Tools

Microsoft Office

Salesforce

Job description

Ritchie Bros. in Houston seeks a Regional Account Sales Coordinator to act as the main liaison between customers and our outside sales team across all selling platforms. You will drive business outcomes and ensure high customer satisfaction.

The role requires exceptional customer service, sales or customer support experience, and strong communication within a fast-paced environment. Occasional travel and onsite work at regional auction sites may be required.