Regional Account Sales Coordinator

RB Global, Inc.; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k match

PTO 15 days

Job summary

RB Global, Inc. in Houston, TX is seeking a Regional Account Sales Coordinator to serve as the liaison between customers and our outside sales team. The role focuses on driving business outcomes, managing regional customer processes, and ensuring high levels of satisfaction.

You will handle duties across sales platforms, support contract creation, maintain equipment listings in Salesforce, and collaborate with internal teams to meet deadlines while traveling up to 20% and working onsite.

Qualifications

• Experience in Sales or Customer support or inside sales.
• Understanding of Industrial and construction industries and equipment.
• Strong oral and written communication skills.
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company.
• Ability to operate successfully in a rapidly changing, fast-paced environment.
• Excellent time management and organizational skills.
• Willing to dig-in and continually learn new things and build a knowledge base.
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with a customer management system (for example, Salesforce).

Responsibilities

• Provide exceptional customer service to both external and internal customers.
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments.
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process.
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce).
• Review information in our sales and online databases to ensure equipment listings are up to date.
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service.
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
• Collect contact information & manage departmental collaborations to ensure deadlines are met.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Skills

Sales experience

Customer service

Strong communication

Interpersonal skills

Time management

Independent work

Team player

Adaptability

Problem solving

Tools

Salesforce

Microsoft Office

Job description

Houston, TX, United States · $23.08/hour - $28.87/hour

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

Responsibilities

• Provide exceptional customer service to both external and internal customers
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
• Review information in our sales and online databases to ensure equipment listings are up to date
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
• Collect contact information & manage departmental collaborations to ensure deadlines are met.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Qualifications

• Experience in Sales or Customer support or inside sales experience
• Understanding of Industrial and construction industries and equipment would be a huge plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
• Ability to operate successfully in a rapidly changing, fast-paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with a customer management system (for example, Salesforce
• Occasional travel within Canada, and US regions up to 20% annually
• Occasional onsite work from a Regional Auction Site up to 20% annually
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

About us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.