Regional Account Sales Coordinator

Ritchie Bros.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off (PTO) 15 days

Job summary

Ritchie Bros. in Houston seeks a Regional Account Sales Coordinator to act as the main liaison between customers and our outside sales team across all selling platforms. You will drive business outcomes and ensure high customer satisfaction.

The role requires exceptional customer service, sales or customer support experience, and strong communication within a fast-paced environment. Occasional travel and onsite work at regional auction sites may be required.

Qualifications

• Experience in sales or customer support or inside sales.
• Excellent customer service skills.
• Understanding of industrial and construction industries and equipment is a plus.
• Strong oral and written communication skills.
• Strong interpersonal skills and the ability to build relationships at all levels.
• Strong customer management skills.
• Ability to work in a fast-paced environment.
• Excellent time management and organizational skills.
• Willing to learn and collaborate cross-functionally.

Responsibilities

• Provide exceptional customer service to external and internal customers.
• Build and maintain strong relationships with the sales team and customers and handle administrative tasks related to consignments.
• Assist customers and the sales team in resolving issues during the consignment-to-cash process.
• Create opportunities and contracts and manage assets in Salesforce.
• Collect contract information and manage documents.
• Review information in sales and online databases to ensure equipment listings are up to date.
• Coordinate internal resources to meet customer objectives and ensure service levels.
• Complete assigned responsibilities with discipline and adaptability to priorities and timelines.
• Collect contact information and manage inter-department collaborations to meet deadlines.
• Support RB Unreserved Commitment to Safety and follow safety protocols.
• Perform other duties as assigned.

Skills

Excellent customer service

Sales experience

Understanding of industrial & light/hi

Oral and written communication

Interpersonal relationships

Customer management

Time management & organization

Microsoft Office

Salesforce

Tools

Microsoft Office

Salesforce

Job description

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

Responsibilities

• Provide exceptional customer service to both external and internal customers
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
• Collect contract information & manage documents
• Review information in our sales and online databases to ensure equipment listings are up to date
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines
• Collect contact information & manage departmental collaborations to ensure deadlines are met
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers
• Perform other duties as assigned

Qualifications

• Excellent customer service skills
• Experience in Sales or Customer support or inside sales experience
• Understanding of Industrial and construction industries and equipment would be a huge plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
• Strong customer management skills
• Ability to operate successfully in a rapidly changing, fast-paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with a customer management system (for example, Salesforce
• Occasional travel within Canada, and US regions up to 20% annually
• Occasional onsite work from a Regional Auction Site up to 20% annually
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks