Regional Account & Customer Experience Specialist

Steel Partners Group; Menomonee Falls, Northern (WI, KY); Ibrido; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Steel Partners Group in Menomonee Falls, WI seeks a Territory Account Specialist to manage customer orders, inquiries, shipping, and invoicing from our headquarters. This role serves as the central contact for an assigned territory and supports a Regional Sales Manager and a network of manufacturers and distributors.

Internally, you will coordinate with multiple departments to ensure smooth day-to-day operations while delivering world-class customer service to both internal and external

Competenze

• 5 years of CS experience for a manufacturer.
• Bi-lingual (Spanish) preferred but not required.
• Desire to provide the best possible experience for our customers.
• Thrive in a fast-paced environment with coaching support.
• Collaborative and relationship building.
• Effective in identifying, analyzing, and solving problems.
• Conflict management and resolution.
• Self-motivated/ambitious.
• Advanced Excel knowledge (V-Lookup, Pivot Tables).
• Understanding of CRM (Salesforce.com).
• Effective written and verbal communication skills.

Mansioni

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details to customers.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with our customers
• Prioritize rush orders and special requests
• Collaborate and build cross functional relationships with internal and external customers, including within their work team

Conoscenze

Customer service

Communication

Problem solving

Team collaboration

Self-motivated

Multitasking

Strumenti

Salesforce

Excel

Descrizione del lavoro

Steel Partners Group in Menomonee Falls, WI seeks a Territory Account Specialist to manage customer orders, inquiries, shipping, and invoicing from our headquarters. This role serves as the central contact for an assigned territory and supports a Regional Sales Manager and a network of manufacturers and distributors.

Internally, you will coordinate with multiple departments to ensure smooth day-to-day operations while delivering world-class customer service to both internal and external