Territory Account Specialist

MTE LLC; Menomonee Falls (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

MTE LLC is seeking a Territory Account Specialist to join our Menomonee Falls, WI headquarters. This role focuses on delivering world-class customer service, handling orders, inquiries, shipping, and invoicing while supporting a Regional Sales Manager and a broad distribution network.

The ideal candidate will have 5 years of customer service experience in manufacturing, strong Excel and Salesforce skills, and the ability to thrive in a fast-paced environment. Spanish bilingualism is a plus.

Qualifications

• 5 years of customer service experience in a manufacturing setting.
• Bi-lingual (Spanish) preferred but not required.
• Strong communication and problem-solving abilities in a fast-paced environment.
• Ability to build cross-functional relationships and provide proactive support.
• Proficient in Excel (V-Lookup, Pivot Tables) and CRM familiarity (Salesforce).

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including order status and shipping details.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations.
• Prioritize rush orders and special requests.
• Collaborate with internal and external customers and teams.

Skills

Customer service

Communication

Problem solving

Collaboration

Bilingual Spanish

Self-motivated

Tools

Excel

Salesforce

Job description

Menomonee Falls, Wisconsin, United States

Job Description

Reporting to the Director of Sales Operations, the ideal candidate will have knowledge in the customer service field handling customer interactions, order entry, customer support both internal and external, shipping and invoicing. The Territory Account Specialist will be thecentral point of contact within an assigned territory and provide world classcustomer serviceexternally and internally. Externally, the Territory Account Specialist will support a Regional Sales Manager, a team of technical independent manufacturer representatives and a wide distribution network in their assigned region. Internally, the position will interface with varying departments to assist with the day-to-day functions. The position is located at our headquarters facility in Menomonee Falls, WI

Essential Functions / Responsibilities:

• Guide and process customer orders and inquiries in a fast-paced environment
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details to customers.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with our customers
• Prioritize rush orders and special requests
• Collaborate and build cross functional relationships with internal and external customers, including within their work team

Requirements

Knowledge, Skills & Experiences

The ideal candidate for the Territory Account Specialist will have the following educational background and experience:

• Would work out of the Menomonee Falls, WI location
• 5 years of CS experience for a manufacturer
• Bi-lingual (Spanish) preferred but not required
• Desire to provide the best possible experience for our customers
• Thrive in a fast-paced environment with coaching support
• Collaborative and relationship building
• Effective in identifying, analyzing, and solving problems
• Conflict management and resolution
• Self-motivated/ambitious
• Advanced Excel knowledge (V-Lookup, Pivot Tables)
• Understanding of CRM (Salesforce.com)
• Effective written and verbal communication skills.

Salary Range

TBD

Equal Opportunity Employer/Disability/Veterans
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