Regional Account Coordinator: Drive Sales & Customer Success

CME Wire and Cable, Inc.; Suwanee (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life insurance

Paid time off

Job summary

CME Wire & Cable, Inc. in Suwanee, GA is seeking a Regional Account Coordinator to manage customer accounts, coordinate orders, and support the sales process, partnering with cross-functional teams to ensure accurate order fulfillment and responsive service.

You will build relationships with key customers and distributors, administer contracts and projects, and maintain CRM data to drive customer satisfaction and repeat business.

Qualifications

• Bachelor’s degree in business administration or a related field.
• Strong communication and relationship-building skills.
• Ability to work cross-functionally with other departments.
• Proficiency with CRM systems preferred.
• Detail-oriented and organized, with the ability to manage multiple priorities.

Responsibilities

• Manage the sales process from prospecting through inquiry, negotiation, order entry, order management, and post-order service.
• Administer customer contracts and projects, including contract and project details, status reports, manufacturing schedules, logistics, customer questionnaires, forms, and agreements.
• Communicate order status and expected delivery dates based on current production schedules.
• Build and maintain relationships with key customers and distributors across all functions and levels of the organization.
• Collaborate with departments such as supply chain and logistics to ensure customer satisfaction and smooth order processing.
• Address customer concerns promptly, troubleshoot problems, and escalate issues to appropriate teams when necessary.
• Maintain accurate and up-to-date customer information in the CRM system, ensuring all interactions, notes, and follow-up tasks are recorded.

Skills

Strong communication

Relationship-building

Cross-functional collaboration

CRM proficiency

Detail-oriented

Education

Bachelor’s degree in business administration or related field

Tools

CRM systems

Job description

CME Wire & Cable, Inc. in Suwanee, GA is seeking a Regional Account Coordinator to manage customer accounts, coordinate orders, and support the sales process, partnering with cross-functional teams to ensure accurate order fulfillment and responsive service.

You will build relationships with key customers and distributors, administer contracts and projects, and maintain CRM data to drive customer satisfaction and repeat business.