Inside Sales Pro: Electrical Distribution & Growth

Southwire Co.; Carrollton (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k with Matching

Family and Individual Insurance (H&W)

Paid Time Off & Holidays

Long & Short-Term Disability

Supplemental Insurance Plans

Employee Assistance Program

Employee Referral Program

Tuition Reimbursement Programs

Advancement & Professional Growth

Job summary

Southwire Co. in Carrollton, GA is seeking an Inside Sales Associate to support inbound and outbound sales for electrical distribution products. This role handles quotes, orders, and customer inquiries, while leveraging CRM/ERP to ensure accurate processing and timely responses.

You will identify upsell opportunities, maintain relationships with distributors and end users, and contribute to revenue growth through professional, responsive service and timely follow-ups.

Qualifications

• High School Diploma required.
• 2-4 years in sales/support roles.
• Experience with CRM/ERP systems preferred.

Responsibilities

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Skills

CRM

Negotiation

Order Entry

Positivity

Lead Generation

Relationship Building

Education

High School Diploma

Tools

CRM

ERP

Job description

Southwire Co. in Carrollton, GA is seeking an Inside Sales Associate to support inbound and outbound sales for electrical distribution products. This role handles quotes, orders, and customer inquiries, while leveraging CRM/ERP to ensure accurate processing and timely responses.

You will identify upsell opportunities, maintain relationships with distributors and end users, and contribute to revenue growth through professional, responsive service and timely follow-ups.