Refugee Services Case Manager — Trauma-Informed Advocate

Global Roles; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Global Roles is seeking a Caseworker to provide trauma-informed case management to refugees and ORR-eligible immigrants in Phoenix. You will perform intake, assessments, plan development, referrals, and advocacy to support client self-sufficiency.

Responsibilities include collaborating with partners, maintaining case notes, and coordinating services with attention to language needs and transportation support. A valid driver’s license is required, with travel across the service area.

Qualifications

• Undergraduate degree in Social Work or related field; strongly preferred.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable or underserved populations preferred.
• Computer proficiency with Microsoft Office applications (Word, Excel, Teams, Outlook).
• Able to drive 15-passenger van if required.
• Bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver's license and access to reliable transportation.
• Fingerprint clearance card eligibility per Arizona State Law.

Responsibilities

• Provide comprehensive case management services to enrolled clients.
• Conduct intake assessments to determine needs and service gaps.
• Develop self-sufficiency plans and timelines with clients.
• Provide referrals and advocacy to connect clients with community resources.
• Receive referrals and participate in case conferences to ensure continuity of care.
• Create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
• Monitor client progress and adjust plans to meet goals.
• Document client interactions in data management systems in a timely manner.
• Collaborate with coworkers and partner organizations.
• Travel as needed to support clients and program activities; may supervise volunteers.
• Lead or train volunteers/interns as needed.
• Perform outreach to refugee-serving agencies and community partners about programs.
• Complete eligibility screenings for referrals and enrollment; assist with benefits applications.
• Guide participants to access community supports as per service plans.
• Ensure services are linguistically appropriate and advocate for access to language services.
• Maintain accurate case notes and update family data timely.
• Support donor funding reports and proposals.

Skills

Case Management

Social Service

Client Assessment

Self-Sufficiency Planning

Referral Process Coordination

Advocacy

Trauma-Informed Practice

MS Word

MS Excel

MS Teams

Microsoft Outlook

Public Speaking

Cross-Cultural Communication

Team Collaboration

Time Management

Detail Orientation

Driving License

Fingerprint Clearance

Education

Bachelor's degree in Social Work or related field

Comparable related work experience may be substituted

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Global Roles is seeking a Caseworker to provide trauma-informed case management to refugees and ORR-eligible immigrants in Phoenix. You will perform intake, assessments, plan development, referrals, and advocacy to support client self-sufficiency.

Responsibilities include collaborating with partners, maintaining case notes, and coordinating services with attention to language needs and transportation support. A valid driver’s license is required, with travel across the service area.