Remote Case Manager — Refugee Services

Global Refuge; Baltimore (MD); Remote; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation 20 days

Sick leave 12 days

Holidays 12

Parental leave 12 weeks

403(b) plan

Job summary

Global Refuge is seeking a Case Manager to provide culturally sensitive, trauma-informed support to refugees and ORR-eligible populations through virtual services. You will assist clients with service planning, referrals, and documentation to promote self-sufficiency.

Responsibilities include updating plans, coordinating with stakeholders, and maintaining accurate records. A relevant degree and experience with refugee populations are preferred; remote work options may be available.

Qualifications

• Bachelor's degree in Social Work or behavioral/human services field or two years of experience preferred.
• Experience working with refugees, immigrants, or limited English speakers is highly preferred.
• Fluency in languages spoken by client populations is highly preferred.

Responsibilities

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
• Consistently review service plan and update throughout the program period.
• Provide virtual support to meet identified needs including school enrollment, referral to healthcare, social services, benefits enrollment, addressing client vulnerabilities and connection to employment services, as applicable to the client's needs.
• Maintain and detail client interaction in accordance with the program requirement timeframe. Conduct virtual home assessment in accordance with program requirements.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in the client's case file and online database to ensure services and interactions and financial expenditures are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Coordinate and collaborate with key area stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Skills

Trauma-informed

Client-centered

Cross-cultural comms

Team player

Detail-oriented

Education

Bachelor's in Social Work or related

Tools

MS Word

MS Excel

Database software

Job description

Global Refuge is seeking a Case Manager to provide culturally sensitive, trauma-informed support to refugees and ORR-eligible populations through virtual services. You will assist clients with service planning, referrals, and documentation to promote self-sufficiency.

Responsibilities include updating plans, coordinating with stakeholders, and maintaining accurate records. A relevant degree and experience with refugee populations are preferred; remote work options may be available.