Caseworker

Global Roles; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Global Roles is seeking a Caseworker to provide trauma-informed case management to refugees and ORR-eligible immigrants in Phoenix. You will perform intake, assessments, plan development, referrals, and advocacy to support client self-sufficiency.

Responsibilities include collaborating with partners, maintaining case notes, and coordinating services with attention to language needs and transportation support. A valid driver’s license is required, with travel across the service area.

Qualifications

• Undergraduate degree in Social Work or related field; strongly preferred.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable or underserved populations preferred.
• Computer proficiency with Microsoft Office applications (Word, Excel, Teams, Outlook).
• Able to drive 15-passenger van if required.
• Bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver's license and access to reliable transportation.
• Fingerprint clearance card eligibility per Arizona State Law.

Responsibilities

• Provide comprehensive case management services to enrolled clients.
• Conduct intake assessments to determine needs and service gaps.
• Develop self-sufficiency plans and timelines with clients.
• Provide referrals and advocacy to connect clients with community resources.
• Receive referrals and participate in case conferences to ensure continuity of care.
• Create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
• Monitor client progress and adjust plans to meet goals.
• Document client interactions in data management systems in a timely manner.
• Collaborate with coworkers and partner organizations.
• Travel as needed to support clients and program activities; may supervise volunteers.
• Lead or train volunteers/interns as needed.
• Perform outreach to refugee-serving agencies and community partners about programs.
• Complete eligibility screenings for referrals and enrollment; assist with benefits applications.
• Guide participants to access community supports as per service plans.
• Ensure services are linguistically appropriate and advocate for access to language services.
• Maintain accurate case notes and update family data timely.
• Support donor funding reports and proposals.

Skills

Case Management

Social Service

Client Assessment

Self-Sufficiency Planning

Referral Process Coordination

Advocacy

Trauma-Informed Practice

MS Word

MS Excel

MS Teams

Microsoft Outlook

Public Speaking

Cross-Cultural Communication

Team Collaboration

Time Management

Detail Orientation

Driving License

Fingerprint Clearance

Education

Bachelor's degree in Social Work or related field

Comparable related work experience may be substituted

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support positive integration and client self-sufficiency. The role involves case management, client assessment, development of self-sufficiency plans, referrals, and advocacy to meet individual client needs.

Responsibilities

• Provide comprehensive case management services enrolled clients.
• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in case conference meetings to assure continuity of care.
• Assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
• Assess and monitor client progress to support attainment of goals and ensure resource utilization.
• Detail each client interaction per program requirements and input client information in database(s).
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for client benefit.
• Use personal or insured vehicle and/or public transportation to travel and transport clients and materials as needed.
• May train and lead activities of volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform about programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for eligible participants.
• Assist with benefits applications as appropriate.
• Guide/assist participants to establish contact and receive community support services based on their service plan.
• Ensure all services are linguistically appropriate and advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Ensure all family data is entered into data management system timely.
• Assist with preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engage as a team member.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Requirements

• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable or under served populations preferred.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.
• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver's license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Social Service
• Client Assessment
• Self-Sufficiency Planning
• Referral Process Coordination
• Advocacy
• Trauma-Informed Practice
• MS Word
• MS Excel
• MS Teams
• Microsoft Outlook
• Public Speaking
• Cross-Cultural Communication
• Team Collaboration
• Time Management
• Detail Orientation
• Driving License
• Fingerprint Clearance

Languages

English, Spanish, Dari, Swahili, Kinyarwanda, Arabic, French