Referral & Scheduling Specialist (Patient Care)

United Digestive; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

United Digestive is seeking a Patient Care Coordinator to manage incoming referrals, schedule patient appointments for all visit types, and inform patients via phone, email, or the patient portal. The role includes documenting patient information, coordinating referrals from primary care physicians and other specialists, and cross-training to cover PSC duties as needed.

The position requires strong communication, attention to detail, and a commitment to HIPAA privacy.

Qualifications

• High School Diploma or GED required.
• Must be computer literate with ability to operate healthcare information systems and multiple Microsoft Office applications.

Responsibilities

• Contacts patients via phone, email, patient portal, or other approved methods to notify them of referrals and schedule appointments.
• Manages rescheduling, cancellations, and no-shows to ensure successful appointment outcomes.
• Adheres to referral process protocols to ensure timely communication.
• Collects and records accurate patient information per Documentation Requirements.
• Responds to calls and emails regarding appointments and information requests from referring providers.
• Meets or exceeds quality and productivity standards set by United Digestive.
• Complies with HIPAA and maintains confidentiality of patient information.
• Acts as a liaison between PSC, referring physician practices, and hospitals.
• Participates in staff meetings and cross-training as directed by management.

Skills

Customer service

Communication

Multitasking

HIPAA awareness

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare IT systems

Job description

United Digestive is seeking a Patient Care Coordinator to manage incoming referrals, schedule patient appointments for all visit types, and inform patients via phone, email, or the patient portal. The role includes documenting patient information, coordinating referrals from primary care physicians and other specialists, and cross-training to cover PSC duties as needed.

The position requires strong communication, attention to detail, and a commitment to HIPAA privacy.