Patient Referral & Scheduling Specialist

United Digestive; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

United Digestive in Fort Myers, FL is seeking a dedicated Front Office Coordinator to manage patient scheduling, information collection, and referrals across gastroenterology procedures. The role requires cross-training across front-office duties, strong communication, and HIPAA compliance.

Travel to metro-area locations may be required to provide coverage. The ideal candidate has a High School diploma (CMA preferred), 2–3 years in a gastroenterology clinic, and is proficient with Microsoft

Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant preferred.
• 2–3 years of specialty clinic experience, gastroenterology preferred.
• Bilingual preferred but not required.

Responsibilities

• Schedules, reschedules, and manages cancellations and no-shows for patient visits and procedures.
• Maintains physician schedules and endoscopy block times and coordinates with hospitals as needed.
• Collects and records accurate patient information per UD requirements.
• Assists with referrals from primary care physicians and specialists.
• Answers calls, greets patients, and provides information about procedures and services.
• Communicates medical information to patients and families and distributes prep information when needed.
• Ensures HIPAA compliance and acts as liaison between office and referring practices.
• Cross-trains in front-office functions and travels to metro-area locations for coverage.

Skills

Bilingual

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Certified Medical Assistant preferred

Tools

Microsoft Office

Healthcare IT systems

Job description

United Digestive in Fort Myers, FL is seeking a dedicated Front Office Coordinator to manage patient scheduling, information collection, and referrals across gastroenterology procedures. The role requires cross-training across front-office duties, strong communication, and HIPAA compliance.

Travel to metro-area locations may be required to provide coverage. The ideal candidate has a High School diploma (CMA preferred), 2–3 years in a gastroenterology clinic, and is proficient with Microsoft