Patient Care Coordinator

United Digestive; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

United Digestive in Atlanta seeks a Patient Care Coordinator to manage referrals and schedule patient appointments across visit types. The role includes contacting patients by phone, email, or portal to inform them of active referrals, documenting information, and coordinating with primary care physicians and hospitals.

The position requires a high school diploma, computer literacy, and basic healthcare IT skills; 2–3 years of clinic experience and gastroenterology familiarity are preferred.

Qualifications

• High School Diploma or GED required.
• Must be computer literate with demonstrated ability to operate healthcare information systems and Microsoft Office.
• 2-3 years of specialty clinic experience preferred.
• Gastroenterology experience preferred.
• Bilingual skills preferred.

Responsibilities

• Contacts patients via phone, email, or patient portal to notify them of referrals and schedule appointments.
• Manages rescheduling, cancellations, and no-shows to ensure successful appointment outcomes.
• Adheres to referral process protocols to ensure timely communication.
• Collects and records accurate patient information per documentation requirements.
• Promptly answers incoming calls and emails regarding appointments and information requests from referring providers.
• Meets or exceeds quality and productivity standards as set by United Digestive.
• Complies with HIPAA and maintains patient confidentiality.
• Acts as a liaison between the PSC, referring practices, and hospitals.
• Participates in staff meetings and marketing activities as directed by management.
• Cross-trains and performs PSC functions such as phone triage, check-in/check-out, scheduling, pre-certification, or handling medical records.
• Performs additional duties and/or special projects as assigned.

Skills

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES: United Digestives Patient Care Coordinator is responsible for processing all incoming referrals. Including scheduling patient appointments for all visit types and contacting patients via phone, email, or patient portal to inform them of active referrals.. Responsibilities also include accurately documenting patient information, coordinating referrals from primary care physicians and other specialists, and providing coverage for patient scheduling and other duties as needed within the Patient Service Center area, through cross-training.RESPONSIBILITIES:Duties include but are not limited to:Contacts patients via phone, email, patient portal, or any secure and approved method of communication to notify them of referrals and schedule appointmentsManages rescheduling, cancellations, and no-shows to ensure a successful appointment outcomesAdhere to referral process protocols to ensure patients receive timely communicationCollects and records accurate patient information in accordance with United Digestive’s Documentation RequirementsPromptly and efficiently answers incoming calls and emails, addressing questions regarding patient appointments and requests for information from referring providersMeets or exceeds quality and productivity standards as set by United DigestiveComplies with and promotes HIPAA compliance, and maintains strict confidentiality regarding patient informationActs as a liaison between the PSC, referring physician practices, and hospitalsParticipates in staff meetings as directed by managementEngages in marketing activities as directed by the PSC ManagerCross trains and performs additional PSC functions such as phone triage, check-in/check-out, scheduling, pre-certification, or handling medical records as directed by managementPerform any additional duties and/or special projects as assignedPerform any additional duties and/or special projects as assignedEDUCATION, SKILLS, & EXPERIENCE:Required:High School Diploma or GED requiredMust be computer literate with demonstrated ability to operate healthcare information systems and multiple Microsoft Office applicationsPreferred:2-3 years of specialty clinic experience preferredGastroenterology experience preferredBilingual skills preferredWORK ENVIRONMENT:Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.DRUG FREE WORKPLACE:United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.EQUAL OPPORTUNITY EMPLOYER:United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.