Patient Services & Referral Coordinator

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dartmouth Health in Nashua, NH is seeking an Administrative Assistant to review, process, and track referrals for services provided by our providers. You will schedule appointments, tests, and procedures, respond to patient calls, and support staff with patient communications.

This role requires high school diploma and at least one year in a provider office, strong computer skills, and the ability to manage multiple tasks while delivering accurate information.

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.
• Able to prioritize multiple tasks.
• Proficient computer skills with strong communication and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Coordinate referrals, authorizations, and ensure timely communication with providers.

Skills

Communication skills

Customer service

Attention to detail

Time management

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health in Nashua, NH is seeking an Administrative Assistant to review, process, and track referrals for services provided by our providers. You will schedule appointments, tests, and procedures, respond to patient calls, and support staff with patient communications.

This role requires high school diploma and at least one year in a provider office, strong computer skills, and the ability to manage multiple tasks while delivering accurate information.