Referral & Scheduling Concierge

University Hospitals Pain Management; Shaker Heights (OH); On-site; USD 38,000 - 47,000; Full time

Job summary

University Hospitals Pain Management in Ohio seeks a Scheduling Coordinator to manage patient appointments, coordinate with UH specialists and diagnostic testing, and support patient navigation throughout the care journey. You will verify insurance, collect co-pays, and ensure accurate scheduling in a patient-friendly manner.

The role emphasizes attention to PHI, adherence to policies, and effective communication with patients, clinicians, and support teams to maintain smooth workflow and timely

Responsibilities

• Serve as 1st escalation point for escalated calls and service recovery
• Schedule patient appointments and coordinate with UH specialists and testing
• Input insurance information and verify coverage for billing
• Coordinate appointments to UH physicians, programs and diagnostics in a timely manner
• Maintain up-to-date knowledge of systems, regulations and Care Connection policies

Skills

Customer service

Scheduling

Insurance verification

PHI handling

Job description

University Hospitals Pain Management in Ohio seeks a Scheduling Coordinator to manage patient appointments, coordinate with UH specialists and diagnostic testing, and support patient navigation throughout the care journey. You will verify insurance, collect co-pays, and ensure accurate scheduling in a patient-friendly manner.

The role emphasizes attention to PHI, adherence to policies, and effective communication with patients, clinicians, and support teams to maintain smooth workflow and timely