Patient Access & Scheduling Concierge

University Hospitals Pain Management; Ravenna, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University Hospitals Pain Management system seeks a Patient Access Representative who serves as the first contact for patients and families, ensuring accurate demographic, insurance and payment data to support registrations and the revenue cycle.

You will collaborate with health care providers and the care team to resolve questions and streamline patient processing, improving satisfaction and appointment flow.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail in data entry and verification.
• Ability to multitask in a high-volume front-desk environment.

Responsibilities

• Check patients in and out for medical visits.
• Answer phone and schedule appointments.
• Assist patients with MyChart enrollment and usage.

Skills

Patient registration

Customer service

Data entry accuracy

Job description

The University Hospitals Pain Management system seeks a Patient Access Representative who serves as the first contact for patients and families, ensuring accurate demographic, insurance and payment data to support registrations and the revenue cycle.

You will collaborate with health care providers and the care team to resolve questions and streamline patient processing, improving satisfaction and appointment flow.