Patient Access Coordinator - Front Desk & Scheduling

University Hospitals Pain Management; Ashland (OH); Hybrid; USD 43,000 - 62,000; Full time

Job summary

University Hospitals Pain Management in Ashland, OH seeks a Patient Access Representative to be the first point of contact, ensuring accurate demographics, insurance and payment information while delivering exceptional patient service. You will support scheduling, MyChart enrollment, EPIC workflows, and coordination with the care team to keep appointments on schedule and improve the patient experience.

This role involves greeting patients, collecting payments, and ensuring information is entered

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly with patients and families.
• Attention to detail when collecting demographic and insurance information.

Responsibilities

• Check patients in and out for medical visits.
• Answer phones and address patient inquiries; schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter and verify patient demographic, insurance, and financial data.
• Coordinate with the care team and communicate important information.
• Handle billing questions with insurance as needed.
• Process patient payments for copays, coinsurance, and deductibles.
• Navigate EPIC workqueues and inbasket messages.
• Schedule referrals and follow-up visits.
• Scan documents into EPIC accurately.
• Maintain a clean and organized work area.
• Cross-train to perform other duties as assigned.

Tools

EPIC

MyChart

Job description

University Hospitals Pain Management in Ashland, OH seeks a Patient Access Representative to be the first point of contact, ensuring accurate demographics, insurance and payment information while delivering exceptional patient service. You will support scheduling, MyChart enrollment, EPIC workflows, and coordination with the care team to keep appointments on schedule and improve the patient experience.

This role involves greeting patients, collecting payments, and ensuring information is entered