Gastroenterology Office Administrator – Scheduling & PHI

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

University Hospitals Pain Management in Cleveland, OH is seeking a capable administrative professional to support clinical and nonclinical operations. The role emphasizes excellent customer service, telephone communication, scheduling, and coordination of various tasks to ensure smooth patient flow.

You will handle patient financial clearance, insurance eligibility, and prior authorizations, while maintaining PHI security and complying with UH policies.

Responsibilities

• Assesses customer needs and ensures service quality.
• Answers and makes calls, delivering quality customer service.
• Coordinates administrative activities for providers.
• Schedules visits, procedures, and tests.
• Manages PHI compliance and patient privacy training.
• Prepares meeting materials and follows up on actions.
• Handles inquiries and documents requests professionally.
• Types and processes correspondence and papers.
• Coordinates grant papers and publications submissions.
• Performs general office duties and back-up support.
• Participates in other duties as needed.

Job description

University Hospitals Pain Management in Cleveland, OH is seeking a capable administrative professional to support clinical and nonclinical operations. The role emphasizes excellent customer service, telephone communication, scheduling, and coordination of various tasks to ensure smooth patient flow.

You will handle patient financial clearance, insurance eligibility, and prior authorizations, while maintaining PHI security and complying with UH policies.