Referral & Patient Access Specialist

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking an organized Referral Coordinator to manage incoming referrals, scheduling, and authorization processes in a busy medical office setting.

You will track referral status, communicate with patients and referring providers, and ensure accurate documentation and documentation of appointments, while upholding patient privacy and service standards.

Qualifications

• 18+ months experience working in a medical office or referral management setting.
• Meditech experience and accuracy and proficiency in computer applications a plus.
• High School Diploma - Preferred.

Responsibilities

• Actively manage incoming referral focused calls.
• Meets department standards for call times, call volumes, customer service and accuracy.
• Alerts patient of referral receipt, and schedules as appropriate once authorizations are obtained.
• Ensures accurate scheduling, rescheduling, cancellations, and verification of appointments with correct provider, modality, special equipment and studies.
• Repetes appointment date, time and location prior to ending call. Schedules & coordinates interpreters for patients as needed.
• Documents physician practice referral interactions within the appropriate database and provides updates to patients and referring physicians.

Education

High School Diploma - Preferred

Tools

Meditech

Job description

St. Joseph’s/Candler Health System is seeking an organized Referral Coordinator to manage incoming referrals, scheduling, and authorization processes in a busy medical office setting.

You will track referral status, communicate with patients and referring providers, and ensure accurate documentation and documentation of appointments, while upholding patient privacy and service standards.