Patient Services & Scheduling Coordinator

St. Joseph’s/Candler Health System; Savannah (GA); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Wellness programs

Insurance options

Housing opportunities

Child care

Job summary

St. Joseph’s/Candler Health System in Savannah, GA seeks a patient services representative to greet patients, schedule appointments, manage calls, and support the practice team. This role emphasizes privacy, accuracy, and courteous service within EMR workflows.

The ideal candidate has an Associates Degree preferred and at least one year in an office practice setting, with knowledge of medical terminology and insurance terminology. Training provided.

Qualifications

• Associates Degree - Preferred.
• 1 Year Office Practice Setting - Preferred.
• Knowledge of medical/insurance terminology - Preferred.

Responsibilities

• Efficiently register patients in the EMR with attention to detail and data accuracy.
• Perform eligibility checks for upcoming appointments and procedures.
• Input patient demographics and insurance information, collect required documents.
• Schedule appointments, provide directions and prep instructions, and escalate clinical concerns as needed.
• Manage calls and route calls appropriately, ensuring privacy and courteous service.
• Assist with cross-coverage and training new staff; align with practice protocols and privacy standards.

Skills

AIDET communication

Customer service

Telephone etiquette

Education

Associates Degree - Preferred

Tools

EMR systems

Patient portal

Job description

St. Joseph’s/Candler Health System in Savannah, GA seeks a patient services representative to greet patients, schedule appointments, manage calls, and support the practice team. This role emphasizes privacy, accuracy, and courteous service within EMR workflows.

The ideal candidate has an Associates Degree preferred and at least one year in an office practice setting, with knowledge of medical terminology and insurance terminology. Training provided.