Healthcare Office Administrator - Patient Flow & Scheduling

St. Joseph’s/Candler Health System; Savannah (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking an Office Coordinator to manage patient flow from the front office to the clinical area and support the clinical staff with secretarial tasks.

The role includes answering phones, scheduling patients, screening calls, verifying patient information for registration and insurance, and collecting payments while ensuring compliance with policies and federal regulations.

Qualifications

• 1–2 years in a general medical office environment.
• Pre-certification experience is required.
• Experience with therapy services pre-certification is preferred.

Responsibilities

• Verify patient demographics, insurance data and submit claims.
• Coordinate patient scheduling across clinic and referrals.
• Handle calls, screen and route messages; provide timely responses per protocol.
• Collect co-pays and patient payments; process securely.
• Maintain scheduling and review daily authorization status with insurers.
• Scan and attach documents to EMR to support treatment and claims.

Skills

Scheduling

Phone handling

EMR familiarity

Patient communication

Education

High School Diploma (Preferred)

Job description

The Office Coordinator is responsible for coordinating the patient flow from the front office to the clinical area and providing secretarial support to clinical staff. Answers telephone, schedules patients, screens calls, routes appropriately, retrieves and relays messages. Verifies and enters patient information for registration and insurance verification. Verifies and advises patients of their benefits for therapy services. Enters patient information for registration and insurance verification. Collects co-pays and other patient payments and processes appropriately. Coordinates patient scheduling internally & externally. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement. Proactively provides excellent internal and external customer service and maintains a working knowledge of industry standards to ensure timely, quality services in accordance with contractual agreements, federal regulations, hospital policies, procedures and professional standards.

Education

High School Diploma - Preferred

Experience

1-2 Years General Medical Office - Required

Pre-certification experience - Required

Physical therapy pre-certification experience - Preferred

License & Certification

None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.
• Collects, orders and maintains inventory of practice supplies. Follows appropriate schedule templates.

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