Referral & Care Coordination Specialist

Trinity Health; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Trinity Health is seeking a Referral Coordinator to support St. Joseph's Health in coordinating insurance authorizations, referrals, and data entry across the care team. You will gather patient information, verify documentation, and communicate with patients about appointment details within a hospital setting.

The role emphasizes accurate documentation, adherence to HIPAA/OSHA policies, and teamwork with providers and staff to ensure smooth patient experiences and high-quality care delivery.

Qualifications

• Knowledge of practice management systems (e.g., EPIC).
• Ability to work independently and as a team.
• Familiarity with office machines and telephone systems.
• Ability to work under pressure and meet deadlines.
• Multitask and adapt to shifting priorities.
• Maintain discretion with confidential information.
• Detail oriented.

Responsibilities

• Obtain insurance authorization from patient’s insurance company by phone, fax, or online.
• Coordinate patient referrals to specialists as requested by providers.
• Enter and maintain accurate data entry of all referrals into the database.
• Verify all pertinent documentation for the type of referral.
• Assemble information about patient clinical background and referral needs.
• Provide appropriate clinical information to the specialist and call patient with appointment details.
• Adhere to departmental policies and procedures and complete required training.

Skills

Practice management software

Independence

Teamwork

Office equipment

Medical documents

Under pressure

Multitasking

Discretion

Detail oriented

Education

High school diploma

Tools

EPIC

Job description

Trinity Health is seeking a Referral Coordinator to support St. Joseph's Health in coordinating insurance authorizations, referrals, and data entry across the care team. You will gather patient information, verify documentation, and communicate with patients about appointment details within a hospital setting.

The role emphasizes accurate documentation, adherence to HIPAA/OSHA policies, and teamwork with providers and staff to ensure smooth patient experiences and high-quality care delivery.