Referral Operations Lead - Team Coach & Patient Experience

LE003 Chen Neighborhood Medical Centers of South Florida, LLC; Florida; On-site; USD 46,000 - 65,000; Full time

Job summary

ChenMed LLC is seeking an Associate Supervisor, Referrals to oversee day-to-day referral operations and lead a team of Care Coordinators as part of our growing primary care network. This role focuses on quality referral management, staff development, and maintaining an exceptional patient experience.

The ideal candidate has experience in healthcare referrals, leadership capabilities, and strong coaching and data-analysis skills.

Qualifications

• BA/BS in Business, Healthcare Administration or related field required; or equivalent experience.
• Minimum of 3 years of referral experience in a healthcare setting with leadership potential.
• Experience with web-based insurance sites and obtaining referrals/authorisations for multiple payors; Medicare Advantage experience is preferred.

Responsibilities

• Supports daily referral operations and supervises an assigned team of Care Coordinators.
• Provides onboarding, coaching, and performance feedback to team members.
• Monitors team productivity and adherence to standards; participates in leadership rounding.
• Ensures quality referral management and exceptional patient experience.
• Conducts regular quality audits and provides constructive feedback.
• Coordinates reporting and analyzes metrics to drive improvement.

Skills

Leadership

Coaching

Healthcare referrals

Data interpretation

Communication

Team building

Education

BA/BS in Business or Healthcare Admin

Experience in healthcare referrals

Tools

Microsoft Office

Job description

ChenMed LLC is seeking an Associate Supervisor, Referrals to oversee day-to-day referral operations and lead a team of Care Coordinators as part of our growing primary care network. This role focuses on quality referral management, staff development, and maintaining an exceptional patient experience.

The ideal candidate has experience in healthcare referrals, leadership capabilities, and strong coaching and data-analysis skills.