Patient Referral & Care Coordination Specialist

ChenMed LLC; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed is hiring a Care Coordinator to serve as the primary contact for patient referrals, coordinate care across primary care, specialists, and hospitals, and arrange appointments with accuracy and empathy.

The role emphasizes patient-first service, attention to documentation, and timely communication with physicians and families to ensure smooth transitions of care. Flexibility for evenings/weekends may be required.

Qualifications

• High School diploma or equivalent required.
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred
• CPR for Healthcare Providers is preferred

Responsibilities

• Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
• Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
• Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.
• Uses web-based insurance platforms to generate referral authorizations.
• Effectively communicates the physicians/clinicians needs or outstanding items to patients.
• Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment.
• Ensures any missed external appointments are rescheduled and communicated to the PCP.
• Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.
• Provides extraordinary customer service to all internal and external customers.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual

Phone etiquette

Detail-oriented

Healthcare terminology

Education

High School diploma or equivalent

1 year referral experience in healthcare

CPR for Healthcare Providers preferred

Medical Assistant certification preferred

Tools

Web-based insurance platforms

Referral management systems

EMR/medical records software

Job description

ChenMed is hiring a Care Coordinator to serve as the primary contact for patient referrals, coordinate care across primary care, specialists, and hospitals, and arrange appointments with accuracy and empathy.

The role emphasizes patient-first service, attention to documentation, and timely communication with physicians and families to ensure smooth transitions of care. Flexibility for evenings/weekends may be required.