Referral Operations Lead: Coach Care Coordinators

LE049 PMR Virginia Holding, LLC; Richmond (VA); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

ChenMed is seeking an Associate Supervisor, Referrals in Richmond, VA to lead day-to-day referral operations and manage Care Coordinators. You will coach staff, monitor performance, and ensure adherence to standards while improving patient experience.

Minimum 3 years in referral operations with leadership experience and a valid driver's license; Medicare Advantage knowledge is a plus. This role requires strong data skills and a collaborative, patient-focused mindset.

Qualifications

• BA/BS in Business, Healthcare Administration or related field.
• Minimum 3 years of referral experience in healthcare.
• Prior supervisory experience preferred.
• Experience with web-based insurance sites and obtaining referrals/authorisations.
• Healthcare experience with Medicare Advantage preferred.
• Current valid driver's license required.

Responsibilities

• Supports day-to-day referral operations and supervision of Care Coordinators and Lead Coordinators.
• Provides onboarding support, work assignments, coaching, and performance feedback.
• Monitors staff performance and contributes to development plans.
• Leads regular leadership rounding and coaching sessions.
• Ensures adherence to Playbook standards and referral procedures.
• Responds to escalated patient concerns per service guidelines.
• Monitors metrics and productivity; communicates results to team.
• Escalates training gaps and supports process improvements.

Skills

Leadership

Coaching

Data analysis

Communication

Healthcare operations

Staff development

Project management

Driver's license

Education

BA/BS degree in Business or Healthcare Administration

Tools

Microsoft Office Suite

Job description

ChenMed is seeking an Associate Supervisor, Referrals in Richmond, VA to lead day-to-day referral operations and manage Care Coordinators. You will coach staff, monitor performance, and ensure adherence to standards while improving patient experience.

Minimum 3 years in referral operations with leadership experience and a valid driver's license; Medicare Advantage knowledge is a plus. This role requires strong data skills and a collaborative, patient-focused mindset.