Referral Operations Supervisor — Lead & Elevate Care Coordinators

ChenMed LLC; Lakeland North (WA); On-site; USD 46,000 - 65,000; Full time

Job summary

ChenMed in Lakeland North, WA seeks an Associate Supervisor, Referrals to lead day-to-day referral operations, supervise Care Coordinators, and uphold Center Playbook standards. This role emphasizes accountability, coaching, and data-driven decision making to enhance team productivity and patient experience.

The position focuses on developing leadership capabilities, monitoring workflows, and driving process improvements within a fast-paced healthcare environment.

Qualifications

• BA/BS degree in Business, Healthcare Administration or related field required or equivalent experience
• Minimum of 3 years of referral experience in a healthcare setting with leadership exposure
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors
• Healthcare experience within the Medicare Advantage population strongly preferred
• Experience working with large data sets and analyzing data to improve performance
• Must possess and maintain a valid Driver’s License

Responsibilities

• Supports day-to-day referral operations and supervision of an assigned team to ensure quality referral management and patient experience.
• Participates in evaluating staff performance and contributes to development plans with leadership approval.
• Leads regular coaching sessions and promotes accountability and service excellence.
• Oversees daily operations to adhere to Playbook standards and procedures.
• Responds to escalated patient concerns using service recovery guidelines and coaching.

Skills

Team leadership

Coaching

Data interpretation

Communication skills

Problem solving

Microsoft Office

Education

BA/BS in Business or Healthcare Administration

Tools

Excel

PowerPoint

Outlook

Healthcare data systems

Job description

ChenMed in Lakeland North, WA seeks an Associate Supervisor, Referrals to lead day-to-day referral operations, supervise Care Coordinators, and uphold Center Playbook standards. This role emphasizes accountability, coaching, and data-driven decision making to enhance team productivity and patient experience.

The position focuses on developing leadership capabilities, monitoring workflows, and driving process improvements within a fast-paced healthcare environment.