Referral Operations Manager — Elevate Patient Experience

ChenMed; Metairie (LA); On-site; USD 49,871 - 71,243; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed in Metairie, LA seeks a seasoned Care Coordination Manager to supervise a team of care coordinators, drive quality referral management, and enhance patient experience. You will hire, onboard, coach, and assess staff while aligning with Center Playbook standards and Medicare referral workflows.

The role requires 5+ years in referrals, 2+ years in leadership, and strong data and Microsoft Office skills. Travel up to 20% is expected, with a focus on a VIP patient experience.

Qualifications

• BA/BS degree in Business, Healthcare Administration or related field.
• Minimum 5 years of referral experience in a healthcare setting.
• Minimum 2 years in a supervisory/managerial role.
• Experience with web-based insurance sites and obtaining referrals/authorizations.

Responsibilities

• Directly supervises a team of Care Coordinators and Lead Care Coordinators to ensure quality referral management and exceptional patient experience.
• Exercises independent judgment in evaluating staff performance and development plans.
• Oversees daily operations of the Care Coordinator to follow playbook standards and referral procedures.
• Resolves escalated patient concerns and coaches team on communication and service standards.
• Leads team huddles, trainings, and performance improvement initiatives.

Skills

Team leadership

Coaching

Data interpretation

Communication

Microsoft Office

Travel 20%

English fluency

Education

BA/BS degree in Business or Healthcare Administration

Tools

Microsoft Excel

PowerPoint

Outlook

CRM systems

Job description

ChenMed in Metairie, LA seeks a seasoned Care Coordination Manager to supervise a team of care coordinators, drive quality referral management, and enhance patient experience. You will hire, onboard, coach, and assess staff while aligning with Center Playbook standards and Medicare referral workflows.

The role requires 5+ years in referrals, 2+ years in leadership, and strong data and Microsoft Office skills. Travel up to 20% is expected, with a focus on a VIP patient experience.