Referral & Care Coordination Specialist

LE068 Dedicated Senior Medical Centers of Florida, LLC; South Bradenton (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed LLC is seeking a Care Coordinator to manage referrals and scheduling, ensuring timely access to specialty care for our patient population. You will work with patients, families, insurers, and providers to coordinate visits and document outcomes.

The role emphasizes customer service, data accuracy, and collaboration across healthcare teams to maintain seamless transitions of care for seniors.

Qualifications

• Knowledge of medical terminology, CPT, HCPCS and ICD coding desired.
• An understanding of the company's patient population, including the complexities of Medicare programs.
• Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
• Detail-oriented with the ability to multi-task.
• Able to exercise proper phone etiquette.
• Ability to navigate proficiently through computer software systems & use technology.

Responsibilities

• Serve as primary point of contact for incoming and outgoing patient referrals.
• Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
• Facilitate communication, collaboration, and coordination of care.
• Coordinate appointments, referrals, transitions of care between primary care, specialists, hospitals, and other settings.
• Schedule patients utilizing CPL and notify patients of appointment details.
• Follow referrals through to completed appointment and upload documentation to medical records.

Skills

Medical terminology

Organizational skills

Phone etiquette

MS Office Suite

Fluent English

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

Web-based insurance platforms

Microsoft Office

Job description

ChenMed LLC is seeking a Care Coordinator to manage referrals and scheduling, ensuring timely access to specialty care for our patient population. You will work with patients, families, insurers, and providers to coordinate visits and document outcomes.

The role emphasizes customer service, data accuracy, and collaboration across healthcare teams to maintain seamless transitions of care for seniors.