Referral Operations Lead - Coaching & Care Coordination

LE003 Chen Neighborhood Medical Centers of South Florida, LLC; Florida; On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed LLC is seeking an Associate Supervisor, Referrals to lead and develop a team of Care Coordinators within our Medicare Advantage referral workflow. You will oversee daily operations, coaching, onboarding, and performance management to ensure exceptional patient experiences.

Experience in healthcare referrals, leadership, and data-driven decision making is essential. The role requires a valid driver’s license and willingness to travel as needed.

Qualifications

• BA/BS degree in Business, Healthcare Administration or related field.
• Minimum 3 years of referral experience in a healthcare setting with leadership exposure.
• Prior supervisory experience preferred but not required.
• Experience with web-based insurance sites and obtaining referrals/authorisations.
• Healthcare experience with Medicare Advantage preferred.
• Ability to analyze data and improve performance; valid driver's license.

Responsibilities

• Supports day-to-day referral operations and supervises a team of Care Coordinators.
• Provides onboarding support, assigns work, and coaches team members.
• Monitors staff performance and contributes to development plans.
• Leads regular coaching sessions and promotes accountability and service quality.
• Oversees daily operations to ensure adherence to Playbook standards and procedures.
• Responds to escalated patient concerns within service guidelines.
• Coordinates reporting, reviews metrics, and drives productivity targets.

Skills

Operations leadership

Coaching & mentoring

Data analysis

Communication

Microsoft Office

Team supervision

Education

BA/BS in Business or Healthcare Admin

Tools

Excel

Word

PowerPoint

Outlook

Job description

ChenMed LLC is seeking an Associate Supervisor, Referrals to lead and develop a team of Care Coordinators within our Medicare Advantage referral workflow. You will oversee daily operations, coaching, onboarding, and performance management to ensure exceptional patient experiences.

Experience in healthcare referrals, leadership, and data-driven decision making is essential. The role requires a valid driver’s license and willingness to travel as needed.