Referral Navigator: Patient Access & Scheduling

C018 MUSC Community Physicians (MCP); Orleans Woods (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Affordable medical insurance

Free employee dental insurance

Vision insurance starting around $6

Short-term disability

Long-term disability

Optional term life insurance starting

Job summary

The Referral Management Specialist at MUSC Community Physicians coordinates appointment scheduling across multiple specialties within a busy call center. You triage patient inquiries, resolve issues, and refer to the appropriate clinical team, acting as the primary advocate and ensuring accurate demographic, insurance, and contact data is captured in the patient profile.

You stay current on services and protocols daily.

Qualifications

• High school diploma or GED with 2 years in a Medical Office, Call Center or customer service environment.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Experience with Windows, Excel and intranet/internet navigation tools.

Responsibilities

• Schedule appointments across multiple specialties in a call center environment.
• Triages patient calls and routes to appropriate clinical team.
• Collects and maintains accurate demographic, insurance, and contact data for patient profiles.
• Keeps current knowledge of services and protocols to answer inquiries and support referrals.

Skills

Scheduling experience

Customer service

Call center operations

Data entry

Education

High school diploma or GED

2 years in Medical Office/Call Center

Tools

Windows

Excel

Intranet/Internet navigation tools

Job description

The Referral Management Specialist at MUSC Community Physicians coordinates appointment scheduling across multiple specialties within a busy call center. You triage patient inquiries, resolve issues, and refer to the appropriate clinical team, acting as the primary advocate and ensuring accurate demographic, insurance, and contact data is captured in the patient profile.

You stay current on services and protocols daily.