Patient Access & Referral Specialist

Medical University of South Carolina; Columbia (SC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Predictable daytime schedule

Weekends free

Paid Time Off: 23 days/year

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Retirement plan

Tuition reimbursement

Job summary

MUSC Community Physicians (MCP) seeks a Referral Management Specialist I to join the Call Center team in the Midlands. You will schedule across multiple specialties, coordinate with clinical staff, triage inquiries, and guide patients to access and referrals efficiently.

The role emphasizes customer service excellence in a busy scheduling environment. Requirements: high school diploma or GED and two years in a medical office, call center, or customer service setting, with strong communication

Qualifications

• High school diploma or GED and two years in medical office, call center, or customer service.
• Strong communication, data-entry, and multitasking abilities.
• Ability to prioritize and coordinate multiple tasks in a busy environment.

Responsibilities

• Schedule appointments across multiple specialties in a call center setting.
• Triage inquiries, resolve issues, and refer patients to the appropriate clinical team.
• Collect accurate demographic, insurance, and referral information for patient profiles.

Skills

Customer service

Multitasking

Verbal communication

Data entry

Education

High School Diploma or GED

Tools

Windows

Excel

Call center software

Job description

MUSC Community Physicians (MCP) seeks a Referral Management Specialist I to join the Call Center team in the Midlands. You will schedule across multiple specialties, coordinate with clinical staff, triage inquiries, and guide patients to access and referrals efficiently.

The role emphasizes customer service excellence in a busy scheduling environment. Requirements: high school diploma or GED and two years in a medical office, call center, or customer service setting, with strong communication