Referral & Appointment Access Specialist I

Medical University of South Carolina; Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

The Medical University of South Carolina's Patient Access Center is seeking a Referral Management Specialist I to be the front-line for patients and referring physicians, assisting with access and referral information and scheduling.

In a call center environment, you will coordinate referrals across multiple specialties, verify patient data, and ensure timely, high-quality service.

This role is hourly, 40 hours per week, with day shifts.

Responsibilities

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

Job description

The Medical University of South Carolina's Patient Access Center is seeking a Referral Management Specialist I to be the front-line for patients and referring physicians, assisting with access and referral information and scheduling.

In a call center environment, you will coordinate referrals across multiple specialties, verify patient data, and ensure timely, high-quality service.

This role is hourly, 40 hours per week, with day shifts.