Referral & Scheduling Specialist — Patient Advocate

Medical University Hospital Authority (MUHA); Johns Island (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Affordable medical insurance

Vision insurance starting around $6/mo

Short-term disability

Long-term disability

401(k)

Job summary

Medical University of South Carolina is seeking a Referral Management Specialist within MUSC Community Physicians. The role schedules appointments across several specialties via a dedicated call center system, triages patient calls, and advocates for patient needs during a single phone interaction.

Ideal candidates will hold a high school diploma or GED with 2+ years in medical office or customer service settings, and possess strong verbal and written communication skills, plus proficiency with

Qualifications

• High school diploma or GED required.
• Two years' experience in a Medical Office, Call Center, or customer service environment.
• Strong verbal, written, problem solving and presentation skills.
• Ability to prioritize and coordinate multiple tasks.
• Experience with Windows, Excel, and Intranet/Internet navigation tools.

Responsibilities

• Schedule appointments across multiple specialties in a call center environment.
• Triage patient calls and direct them to the appropriate clinical team.
• Act as primary advocate for patients, coordinating requests in a single call.
• Maintain knowledge of services and protocols and manage referrals and data collection.

Skills

Customer service

Scheduling

Verbal communication

Data entry

Education

High school diploma or GED

Tools

Windows OS

Excel

Intranet/Internet navigation

Job description

Medical University of South Carolina is seeking a Referral Management Specialist within MUSC Community Physicians. The role schedules appointments across several specialties via a dedicated call center system, triages patient calls, and advocates for patient needs during a single phone interaction.

Ideal candidates will hold a high school diploma or GED with 2+ years in medical office or customer service settings, and possess strong verbal and written communication skills, plus proficiency with