Referral Navigation Specialist

MUSC; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina seeks a Referral Management Specialist to schedule appointments across several specialties within a high-volume call center. You will triage calls, coordinate referrals, and serve as the primary patient advocate, ensuring accurate data collection and smooth communication with clinical teams.

The role emphasizes excellent customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent and two years’ experience in a Medical Office, Call Center, or customer service environment.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Strong verbal and written communication skills.

Responsibilities

• Schedule appointments across multiple specialties within a call center environment.
• Triage patient calls and refer to appropriate clinical team.
• Collect and verify demographic, insurance, and contact information to complete patient profiles.

Skills

Scheduling

Customer service

Call center

Education

High school diploma

Tools

Windows

Excel

Intranet/Internet navigation

Job description

Medical University of South Carolina seeks a Referral Management Specialist to schedule appointments across several specialties within a high-volume call center. You will triage calls, coordinate referrals, and serve as the primary patient advocate, ensuring accurate data collection and smooth communication with clinical teams.

The role emphasizes excellent customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.