Referral Coordinator: Healthcare Scheduling & Referrals

Adventist Health; Sonora (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Adventist Health Sonora is seeking a capable referral coordination associate to manage HBOC referrals and appointments. You will verify third‑party information, arrange scheduling, and track referrals while following established procedures and daily instructions.

Key responsibilities include coordinating insurance authorizations, updating EHR referrals, and communicating with patients and providers. Preferred candidates hold a CNA/MA credential or related medical terminology training.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred

Responsibilities

• Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers.
• Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions.
• Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals.
• Schedules referral appointments with appropriate department or referred to provider. Tracks referral patient compliance and communicates with referring provider regarding patient no-shows.
• Submits retroactive authorization requests as needed.
• Performs other job-related duties as assigned.

Skills

Communication

Scheduling

EHR Documentation

Patient Coordination

Education

High School Diploma/GED

Associate's/Technical Degree

Tools

EHR System

Job description

Adventist Health Sonora is seeking a capable referral coordination associate to manage HBOC referrals and appointments. You will verify third‑party information, arrange scheduling, and track referrals while following established procedures and daily instructions.

Key responsibilities include coordinating insurance authorizations, updating EHR referrals, and communicating with patients and providers. Preferred candidates hold a CNA/MA credential or related medical terminology training.